HEREFORIT15
top of page

FAQ
If you have any other questions not addressed here, please feel free to contact us. We're here to help!
                                                                                                                          
                                                                                                                                                  
 

  • How do I place an order?
    Browse our collections, select your desired items, and add them to your cart. Proceed to checkout, where you'll provide shipping and payment information to complete your purchase.
  • What payment methods do you accept?
    We accept major credit cards (Visa, MasterCard, American Express, Discover) and other secure payment options as indicated during checkout.
  • Is my payment information secure?
    Yes, we use industry-standard encryption to protect your payment details.
  • What are your shipping options and costs?
    We offer standard shipping. Shipping costs are calculated at checkout based on your location and size of the required parcel.
  • Do you offer international shipping?
    No, we do not ship to international destinations.
  • How can I track my order?
    Once your order ships, you'll receive a confirmation email. Contact us at info@icebreakermagic.org for information on your shipment's progress.
  • What is your return policy?
    We accept returns of unworn, undamaged items in their original packaging within 30 days of delivery. Custom or personalized items are non-returnable. Please note that some item(s) denote that they are not returnable or exchangeable.
  • How do I initiate a return or exchange?
    Contact our customer service team at info@icebreakermagic.org with your name, item and reason for return to begin the process.
  • Are your materials ethically sourced?
    Yes, we are committed to ethical sourcing and ensure all materials are obtained responsibly.
  • Do I need an account to place an order?
    No, you can checkout as a guest.
  • How do you protect my personal information?
    We implement strict security measures to safeguard your data. For more details, refer to our Privacy Policy.
  • How should I care for my jewelry?
    Store your jewelry in a cool, dry place. Clean regularly with a soft cloth and avoid exposure to harsh chemicals. SEE JEWELRY CARE GUIDELINES
  • Do you offer repair services?
    No, we do not provide repair services for our jewelry.
  • How can I find out about promotions or discounts?
    Subscribe and follow us on social media to stay informed about upcoming promotions and exclusive offers.
  • How can I reach customer service?
    You can contact us via email at: info@icebreakermagic.org or P O Box 30148 Gahanna, OH 43230
bottom of page